Support

Contact us

Email support@errandpal.app with your account email, the task or order reference, and a short description of the issue. Do not send passwords, payment-card numbers, or identity documents by email.

For privacy or data-rights requests, contact deezal723@icloud.com. We may verify account ownership before responding.

Account help

Sign in with the email and password used to register. If a session expires, sign in again. Keep your profile and selected place up to date so task matching and distance estimates remain useful.

Safety and reports

Use the report or block action from a task, profile, or chat. Include the relevant message or evidence when helpful. For immediate danger, contact local emergency services first.

Purchases

Exposure credits are digital promotion inside ErrandPal and never pay for an offline task. Apple App Store or Google Play handles the charge and store refund process. The current build keeps credits on the purchasing device. If a completed purchase is not reflected after reopening the app, use the in-app restore action and email support with the store transaction reference.

Delete your account

In the app, open Settings > Account & privacy > Delete account and confirm the permanent deletion. This removes deletable profile and user-owned content from active service views. Records required for legal, store, fraud-prevention, or safety purposes may be retained for the minimum required period.